Complete Privacy Notice: How Las Casitas Tepoztlán Protects Your Data

Note: This translation is provided as a courtesy. The legally valid version of this Privacy Notice is the original Spanish text.

Table of Contents – Complete Privacy Notice

1. Data Controller
2. Digital Platforms and Social Media
3. Personal Data Collected
4. Purpose of Data Processing
5. ARCO Rights
6. Data Transfer
7. Use of Cookies
8. Changes to the Privacy Notice
9. Internal Links

1. Data Controller – Complete Privacy Notice

Las Casitas Tepoztlán and/or Hotel Casa González, S. de R.L. de C.V., with its registered address at Río Sena #69, Col. Cuauhtémoc, Mexico City, is responsible for the processing of the personal data you provide. The company has implemented physical, technical, and administrative security measures to protect your information.

For more information on privacy laws, please refer to GDPR regulations.

2. Digital Platforms and Social Media

This Privacy Notice applies to services offered on our digital platforms and official social media accounts:

• hotelcasagonzalez.com
• hotelbackoffice.com

Additionally, it includes transactions carried out through the following payment processors:

• Stripe, PayPal, Visa, MasterCard, American Express

And banking transactions conducted via:

• BBVA, Banorte, Santander, HSBC, Citibanamex

3. Personal Data Collected

How We Collect Your Data

We may collect your personal data through various means, including:

• When you make a reservation at our establishments, either in person or via our websites.
• When you contact us via social media or email.
• Through our CCTV systems installed in common areas of our properties to ensure visitor safety.

4. Purpose of Data Processing

Primary Purposes

These purposes are essential for providing our services and fulfilling our obligations:

• Processing hotel reservations.
• Delivering the tourism services you have contracted.
• Ensuring the safety of our guests and staff through CCTV monitoring.
• Personalizing your stay and offering tailored services.

5. ARCO Rights

As the owner of your personal data, you have the right to Access, Rectify, Cancel, or Oppose (ARCO Rights) its processing. These rights allow you to have full control over your information and ensure it is used only for authorized purposes.

6. Data Transfer

Las Casitas Tepoztlán will only transfer your personal data in cases permitted by law, such as:

• Payment processors: PayPal, Stripe, Amazon.
• Email services: Google, Hotel Back Office.
• Competent authorities when legally required.

7. Use of Cookies

Our websites use cookies to provide you with a personalized browsing experience. These small pieces of information allow us to:

• Recognize your browser when you visit our websites.
• Remember your user preferences.
• Measure traffic and the most visited sections of our site.

8. Changes to the Privacy Notice

Las Casitas Tepoztlán reserves the right to modify this Privacy Notice at any time. Any significant changes will be notified through our official websites.

9. Internal Links

• Las Casitas Tepoztlán Regulations
• Amenities and Policies

Note: This translation is provided for informational purposes only. The legally binding version of this Privacy Notice is the Spanish text.